African Leadership International

Overview

Topic 1: The Inspiration behind Pathfinding

[Video] Chris Rowse, Senior Pathfinder on Pathfinding

[Pre-Read] Pathfinder Academy Vision Document

[Pre-Read] Talent Agencies

[Pre-Read] Tech Crunch - The Rise of Career Accelerator

Session 1: Fireside Chat with Fred

[Reflection] Fireside Chat with Fred

Topic 2: Pathfinding Principles

[Pre-read] Pathfinder Code of Conduct

[Discussion] Code of Conduct

[Pre-read] The Six principles of leadership coaching

[Lesson] What is a Principle?

[Video] Pathfinder Calls

[Submission] Pathfinding Principles

Session 2: Pathfinding Principles

[Recording] Session 2: Pathfinding Principles (PW - 5+nhASGD)

Submission 1: What is a Pathfinder?

Submission 2: Your mission as a Pathfinder

Assessment 1: The Art & Science of Pathfinding

Overview

Topic 1: The Art of Community Building

[Pre-Read] Maslow's Hierarchy of Needs

[Pre-read] The Art of Community Building - 7 Principles for Belonging

[Pre-Read] Communities in practice

[Video] Community Builders Fireside Chat

[Lesson] The Art of Community Building

Community Building Reflection

Topic 2: Building Meaningful Relationships

[Pre-Read] 4 Keys to Relationship Building

[Pre-Read] Relationship Building

[Lesson] Principles of Relationship Building

[Lesson] Sustaining Relationships

[Lesson] Handling Difficult Conversations

Relationship Building Reflections

[Submission] Your Mission as a Pathfinder - Deadline Sunday 28th March

Session 1: The Art of Community & Relationship Building - happening on Monday 29th March

Topic 3: Using coaching tools to be an effective Pathfinder

[Pre-Reading] What is Coaching?

[Pre-Reading] What it takes to coach your people

[Pre-Read] How to Have a Coaching Conversation

[VIDEO] Being A Good Listener

[Pre-Read] Asking Effective Questions

[Lesson] Using coaching tools to be an effective Pathfinder

[Activity] Coaching Principles in practice

Topic 4: Key Pathfinding Resources

[Lesson] Key Resources

Resources Reflections

Resources in Practice

Peer Work Guide

Peer Work Submission - Due on Tuesday 6th April

Session 2: Coaching Principles & Resources - happening on Wednesday 7th April

Submission: Coaching Conversation Role Play - due on Sunday 11th April

Assessment 1: Community & Relationship Building

Overview

Topic 1: What Is Customer Obsession?

[Pre-Read] What does it mean to be customer-obsessed?

[Pre-Read] Amazon's 1997 shareholders letter

[Pre-Read] Amazon's 2016 shareholders letter

[Video] Customer Obsession Fireside Chat

[Lesson] Principles of Customer Obsession

[Reflection] Customer obsession techniques

[Activity] Customer Call Report - due on Tuesday 20th April

Topic 2: Our Journey to Customer Obsession

[Pre-read] Customer Obsession Sprint Kick-Off Email

[Lesson] Our Customer Obsession Sprint

[Lesson] Customer Obsession at The Room

[Case Study] Spencer Horne - Building bridges to 'the last mile'

[Case Study] Pathfinder Customer Stories

[Case Study] YLMM: A Customer-Obsessed team

[Reflection] Customer obsession at The Room

[Lesson] Customer Obsession in your role as a Pathfinder

Submission 1: Your mission as a Pathfinder - due Sunday 25th April

Session 1: Our Journey to Customer Obsession - happening April 21st

[Preparation] Submission 2: Customer Interview

[Video] How To Talk To Users

[Article] A practical tool to get to product/market fit

Submission 2: Customer Interview - due on Sunday 25th April

Assessment: Becoming Customer-Obsessed - due on Sunday 25th April

Overview

Topic 1: The role of data in the pathfinding process

[Pre-Read] Why is data important for your business?

[Video] Netflix Analytics

[Pre-read] Why is Data Analytics Essential to the Customer Experience?

[Lesson] What is Data?

[Reflection] The importance of data in our context

Topic 2: Researching and Collecting Member Information

[Pre-Read] 10 Tips for Conducting a More Effective Google Search

[Pre-Read] Tips to conduct a backdoor reference check

[Lesson] Research & Collection of Member Information

Topic 3: Synthesis: Generating Valuable Insights From Data

[Pre-reading] Generating Valuable Insights

[Video ] Netflix Data Driven Animated Gif Campaign

[Lesson] Generating Valuable Insights

Topic 4: Data Management at The Room

[Video] Deep dive into The Room Intelligence Platform

[Lesson] Data Management at The Room

[Submission] Researching & Collecting Information on a Member - due Tuesday 11th May

Topic 5: Data Driven Experimentation

[Pre-Reads] Data Driven Experimentation

[Pre-read] Experimentations at The Room

[Lesson] Data-driven Experimentation

Topic 6: Data Protection & Confidentiality

[Lesson] Data Protection & Confidentiality

Submission: Member Call Report - Due on Wednesday 12th May

Assessment: Research, Synthesis & Data Management - Due on Tuesday 11th May

Overview

Topic 1: Managing Member Expectations

[Pre-Read] Customer Expectations are Important

[Pre-Read] Unhappy Customers

[Lesson] Managing Member Expectations

[Lesson] Handling Difficult Conversations with Members

[Activity] Handling an unhappy member

[Pre-Read] Giving Feedback

[Lesson] Giving Feedback

Topic 2: Showing up as a Pathfinder

[Lesson] Growth Mindset

[Lesson] Entrepreneurial Mindset

[Lesson] Service Mindset

Topic 3: Success as a Pathfinder

[Pre-read] The Ultimate Guide to Customer Delight

[Pre-read] 6 Most Popular Customer Experience Metrics and KPIs Explained Simply

[Lesson] Success as a Pathfinder

Mission Submission - due on May 24th